Refund policy

Kesler CPA Review — Refund & Cancellation Policy

Last Updated: October 9, 2026

This policy explains refunds, subscription cancellations, and remedies for printed materials purchased from Kesler CPA Review, a division of Anything Online, LLC. Membership access, Print Credit benefits, Ask Kes usage, and the conditional Max Pass Guarantee are described in our Terms of Use.

30-Day Money-Back Guarantee for Memberships

First-time Kesler CPA Review customers may request a refund of their first membership payment within thirty (30) days of that payment. Eligible refunds cover the membership amount you actually paid, less any previous refund and any deduction for printed materials described below.

There are no study-progress, course-completion, usage, score, or other performance requirements to qualify for this 30-day money-back guarantee. The preparation requirements for the separate Max Pass Guarantee do not apply to a 30-day membership refund.

When requesting a refund, please tell us why you are requesting it. We use this feedback to improve Kesler CPA Review. Your reason does not determine whether you qualify.

Refund Eligibility

  • The guarantee is available to first-time Kesler CPA Review customers only.
  • Your request must be submitted within thirty (30) days of your first membership payment.
  • The guarantee applies to your first payment. Recurring payments do not create a new refund period.
  • Returning customers are not eligible for another 30-day guarantee, including customers who previously received a refund and later purchase again.
  • Requests submitted after the 30-day period are not eligible under this voluntary guarantee, except where applicable law requires otherwise.
  • Separate purchases of Print Credit and printed materials have the terms below; they are not covered by the membership money-back guarantee.

To request a refund, email support@keslercpareview.com within the 30-day period. Include your account email, order information, and reason for the request. A timely request remains timely while we verify its payment or print-order information.

Print Credit included with a membership is part of that package. When you use that credit for printed materials and our printing partner confirms acceptance of the order, the amount of included credit used becomes nonrefundable and is deducted from that membership’s eligible cash refund.

Your eligible refund is the membership amount you paid after discounts, minus any previous refunds of that payment and the included Print Credit used for nonrefundable printed materials. The refund cannot be less than zero. Any refundable tax is calculated separately under the applicable payment terms and legal requirements.

  • The deduction is the Print Credit amount applied to the materials, not our printing or shipping cost.
  • Only included credit from the membership being refunded counts toward its deduction.
  • Separately purchased Print Credit is excluded. If an order uses both included and separately purchased credit, only the included credit from the membership being refunded reduces that refund.
  • Unrelated promotional credit or credit from another purchase does not reduce this membership refund.
  • Before you confirm a redemption, you will see how it would affect your eligible membership refund.

Example: You paid $997 for Max and used $120 of its included Print Credit for a textbook order accepted by our printing partner. With no previous refunds, your eligible membership refund is $877. If that textbook instead used $60 from this Max purchase and $60 of separately purchased credit, the membership deduction is $60 and the eligible membership refund is $937. These examples exclude tax adjustments.

Pending or Canceled Print Orders

Submitting a redemption request does not by itself reduce your membership refund. The deduction applies when our printing partner confirms acceptance of the order. An order that has not yet been sent to our printing partner may be canceled and its credit restored while we process your refund. If the order’s status is still pending, we must confirm that status before completing the affected refund.

If an accepted order is confirmed canceled or failed before production and its credit is restored, the corresponding membership-refund deduction is removed. A cancellation request alone does not establish cancellation. Once production has begun, an order cannot be canceled; delivery problems are handled under the printed-material remedies below.

What Happens When a Membership Is Refunded

A refund under this 30-day guarantee ends access and benefits supplied by the refunded membership and cancels any associated recurring membership. Unused included Print Credit from that purchase is removed. Previously redeemed materials remain in your order history.

For Max, the refunded membership’s included unlimited Ask Kes benefit and Pass Guarantee coverage end as well. A confirmed partial Max membership refund also ends those benefits. A confirmed chargeback of the Max membership ends Pass Guarantee coverage. Separately purchased benefits are evaluated independently.

Refunding a membership does not remove separately purchased Print Credit or credit from other purchases or unrelated promotions. You can continue to access that credit and its order history through your account, under its applicable terms. A membership refund does not convert that credit into cash.

Separately Purchased Print Credit

Separately purchased Print Credit is nonrefundable and is not redeemable for cash. It prepays eligible printed-material redemptions and is separate from any membership guarantee, subject to rights or remedies required by applicable law.

Buying credit does not itself order or ship materials. You must select an available item, confirm its current credit price and shipping details, and submit a redemption. A credit purchase does not reserve a particular title, edition, price, or delivery date.

If a failed or canceled print order qualifies for credit restoration, we return the credit used for that order under its original terms. Credit that is no longer eligible to be used, such as included credit removed when a membership is refunded, is not made available again. Returned credit is not a cash refund. Please contact support about duplicate charges, payment errors, or unresolved problems with your print order.

Printed Textbooks and Study Notes

Printed textbooks and Study Notes are produced to order. Ordinary returns or change-of-mind refunds are not available for credit redemptions once our printing partner accepts the order, except for a confirmed eligible cancellation before production as described above or where applicable law requires otherwise.

Direct textbook purchases: Printed textbooks purchased directly for cash, rather than through an in-app Print Credit redemption, remain final and nonrefundable once payment is complete. These orders are processed immediately and cannot be canceled after payment, subject to applicable legal rights.

Changes to a credit redemption: Contact support@keslercpareview.com immediately if you need to correct or cancel an order. Changes cannot be guaranteed after you confirm redemption, and orders cannot be canceled once production has begun. Buying a membership or buying Print Credit does not, by itself, start a print order.

Damaged in transit: Email photos of the damage and your order information to support@keslercpareview.com within three (3) days of delivery. After review, we will arrange a replacement at no additional cost.

Wrong item received: Email support@keslercpareview.com within seven (7) days of delivery. We will send the correct item and cover return shipping if the incorrect item needs to be returned.

Missing orders or other fulfillment problems: Contact support with your order information. These reporting instructions do not remove any consumer rights that cannot lawfully be waived.

Subscription Cancellation

You may cancel a recurring subscription at any time using any of the following methods:

  1. Log in at https://app.keslercpareview.com/profile and select "Manage Account."
  2. Email: Send your cancellation request to support@keslercpareview.com.
  3. Contact form: Submit a request through our Contact Form.

Ordinary cancellation takes effect at the end of your current billing period. You retain membership access through the period already paid for. No further recurring charges will be made after cancellation is processed. Cancellation alone does not issue a refund; request any eligible refund separately.

To avoid a charge for the next billing cycle, please submit your request at least three (3) business days before your next scheduled payment. Your billing date is available in your billing dashboard.

You will receive an email confirmation within one (1) business day after cancellation is processed. If you do not receive confirmation, contact support. You may re-subscribe later, subject to current pricing and availability; doing so does not create a new first-customer refund guarantee.

Monthly included Print Credit: Any unused Print Credit included as a Monthly membership reward is removed if you cancel, pause, receive a refund, or otherwise interrupt your payments. Restarting does not restore that credit or earn another reward. Separately purchased credit and credit from other purchases or unrelated promotions are unaffected. This credit rule is separate from your membership access through the period already paid for.

Subscription pauses, annual NTS-based access renewal, and subscription-change notices are described in Section 13 of the Terms of Use.

Max Pass Guarantee Is a Separate Benefit

The conditional Max Pass Guarantee provides $250 toward a retake per approved qualifying section, up to four distinct sections and $1,000 total. It is not a refund of the membership price and does not promise a passing result.

Unlike the 30-day money-back guarantee, it has study, coverage, and claim requirements. Read the complete Max Pass Guarantee terms. Submit a claim to support@keslercpareview.com within 30 days of receiving the failed score, with the documents specified there.

Financed Payments and Payment Disputes

If you finance your purchase through Klarna, Afterpay, PayPal, or another provider, repayments are governed by that provider’s agreement. Requesting a Kesler refund does not itself cancel the financing agreement. Approved refunds are processed through the applicable payment provider, which applies them under its terms.

If a payment dispute is already open, refund handling may need to follow the provider’s dispute process to avoid duplicate reimbursement. Please contact support@keslercpareview.com about the issue. Contacting us does not waive your right to dispute a charge or require you to miss a deadline set by your payment provider or applicable law.

Nothing in this policy limits any refund, replacement, or other consumer right that cannot lawfully be waived. Your benefits and included Print Credit are based on the offer you purchased. Later offers do not automatically change those benefits.

Questions? Email support@keslercpareview.com. We aim to respond within one (1) business day.